Get started with
Unifi Mobile
Choose your way to switch
Log in / Register as a new subscriber. Follow the steps and select
'Switch to Unifi'.
Choose either delivery (1–5 working days) or self-pickup (immediate). Then proceed to payment and complete your order.
Use your existing provider until you receive the switching confirmation SMS.
Insert your new Unifi Mobile SIM Card and enjoy your new service!
Bring your identification documents (NRIC or passport) to one of the TMpoints. View TMpoint locations here.
Select ‘Switch to Unifi Mobile Postpaid’ when registering at the counter. Then proceed to payment.
Use your existing provider until you receive the switching confirmation SMS.
Insert your new Unifi Mobile SIM Card and enjoy your new service!
Download the mobile@Unifi app on the Playstore and log in/register. Follow the steps and select
'Switch to Unifi'.
Choose either delivery (1–5 working days) or self-pickup (immediate). Then proceed to payment and complete your order.
Use your existing provider until you receive the switching confirmation SMS.
Insert your new Unifi Mobile SIM Card and enjoy your new service!
Download myUnifi app:
Things to take note of when switching to Unifi Mobile
Switching from postpaid
Clear all outstanding bills and make sure you are free from any contracts with your primary line.
Ensure your line is active. If you have supplementary lines, you need to switch them too*.
*If you are a supplementary line holder, please get your principal line holder to perform the switch.
Switching from prepaid
Ensure your line is active with unexpired credit. If you want to switch more than one prepaid line, please register separately.
Use the same ID
Register using the same NRIC, Passport, or Army ID that is connected to your current provider.
Old SIM card
Don’t remove your old SIM card until you receive a confirmation SMS from your provider.
Confirmation SMS
Follow the instructions and reply to the SMS from your current provider. This is to confirm your switch to Unifi Mobile.
Switching request rejected?
1. Log in to your Selfcare Account here. Go to ‘Orders’ to keep track of your switching request and find out the reason it got rejected.
2. Resolve the issue causing that rejection.
3. Re-submit your switching request via your ‘Orders’ page in your Selfcare account.
New SIM card
Once your switch is successful, your network will be terminated from your previous service provider. Please insert your new Unifi Mobile SIM Card.
Setting APN
Your phone will trigger a message about setting the Access Point Name (APN). Just press accept and follow the steps.
Check the status of your switch to Unifi
Can’t find what you need? Chat with us
Got questions?
Yes! You can maintain your existing mobile number by switching to any Unifi Mobile Postpaid plans.
You may request to maintain your existing number (port in) via our portal at our Unifi Mobile page, or our myUnifi app, over-the-counter at any TMpoint outlets nationwide, TM Authorised Dealer (TAD) and TM Resellers nationwide.
We will request the port in on your behalf from your existing mobile service provider as soon as the payment of all outstanding balances have been made. It may take up to five (5) business days for the application to be approved by your existing mobile service provider.
Please note that you will need to fulfill the below requirements:
- Terminated, blacklisted, barred and suspended numbers cannot be switched to Unifi Mobile Postpaid.
- All the supplementary lines in the Principal Account (principal and supplementary lines) need to be switched over to Unifi Mobile plan, unless your supplementary line(s) become the Principal line at the existing mobile operator.
- Your number is not tied to any contract with existing mobile operator.
- If you are switching in for more than one (1) number, each line must be registered in separate order.
(You would need to ensure that the usage of your existing service does not exceed the credit limit set by your existing mobile operator.)
For existing prepaid user, any remaining credit in your prepaid mobile number will be forfeited by your existing mobile operator upon successful activation of your Unifi Mobile Postpaid plan.
Starting from 6 February 2020 onwards, you will be given 60 days to switch and activate your Unifi Mobile number from the registration date. Failing which, the order will be cancelled automatically in the system. Should your request to switch fails within the given period, you will need to resubmit your request to switch.
You can simply select “Switch to Unifi” during registration process via our portal at Unifi Mobile page, or myUnifi app, over-the-counter at any TMpoint outlets nationwide. You will receive an SMS from your existing mobile operator to confirm your switch to us.
Absolutely! Just refer to your order tracking status via our Unifi portal or myUnifi app.
Simply follow the steps below after you’ve received the SMS notification sent from your existing mobile operator.
- Send us an SMS to confirm that your SIM card has arrived safely SMS Unifi on<space>DMP order number (refer to your delivery order) to 63001
E.g. Unifi on 123456 - You will then receive an SMS to confirm your request
- Reply YES to confirm
Once your current plan is inactive, insert your new SIM and enjoy the Unifi Mobile Postpaid services!
You may contact your current mobile operator’s Customer Service, for them to further investigate your inquiry.
Alternatively, you may choose a new number for your Unifi Mobile Postpaid plan.
You may contact the current mobile operator’s Customer Service for them to further investigate on your inquiry.
Yes. For a limited time only, we’re waiving the upfront payment of RM100 for all Mobile Number Portability (MNP) customers.
Easy, you can contact us via digital channels such as:
- Live Chat with us at Maya or via myUnifi app
- Facebook at https://www.facebook.com/weareUnifi/
- Twitter at @helpmeUnifi
Get started with
Unifi Mobile Prepaid
Choose your way to switch
Download the Unifi Mobile Prepaid App on the Playstore and log in/register.
Select 'I want to get a SIM' and follow the steps. Then, select 'I want to keep my existing number' and verify your number.
Choose either delivery (1–5 working days) or self-pickup (immediate). Then proceed to payment and complete your order.
Use your existing provider until you receive the switching confirmation SMS. Once you get the SMS, insert your Unifi Mobile Prepaid SIM card and enjoy ultimate freedom!
Download
Unifi Mobile Prepaid App:
Things to take note of when switching to Unifi Mobile Prepaid
Switching from postpaid
Clear all outstanding bills and make sure you are free from any contracts with your primary line.
Ensure your line is active. If you have supplementary lines, you need to switch them too*.
*If you are a supplementary line holder, please get your principal line holder to perform the switch.
Switching from prepaid
Ensure your line is active with unexpired credit. If you want to switch more than one prepaid line, please register separately.
Use the same ID
Register using the same NRIC, Passport, or Army ID that is connected to your current provider.
Old SIM card
Don’t remove your old SIM card until you receive a confirmation SMS from your provider.
Confirmation SMS
Follow the instructions and reply to the SMS from your current provider. This is to confirm your switch to Unifi Mobile Prepaid.
Switching request rejected?
1. If you receive an SMS stating that your switch over request has been denied, it means that your request has been rejected.
2. Please contact us via LiveChat for resubmission or visit the nearest TMpoint.
New SIM card
Once your switch is successful, your network will be terminated from your previous service provider. Please insert your new Unifi Mobile Prepaid SIM Card.
Setting APN
Your phone will trigger a message about setting the Access Point Name (APN). Just press accept and follow the steps.
Check the status of your switch to Unifi.
Can’t find what you need? Chat with Maya
Got questions?
Yes! You can maintain your existing mobile number by switching to Unifi Mobile Prepaid. The port in process is as below:
- Download Unifi Mobile Prepaid app.
- Tap “Get New Sim Card” in the options menu.
- Register to keep existing number.
- Follow the registration steps and select “I Want To Keep My Existing Number”.
- Reply “Yes” to our confirmation SMS in order to proceed.
- Receive a new SIM card.
- We will send (or choose to self- pickup) a new SIM card in 7 working days.
- Continue using existing number until a switch-over confirmation message is received.
- Switch your SIM card.
- Insert the new SIM card to enjoy ultimate mobile freedom!
We will request the port in on your behalf from your existing mobile service provider as soon as the payment of all outstanding balances have been made. It may take up to five (5) business days for the application to be approved by your existing mobile service provider.
Please note that you will need to fulfill the below requirements:
- Terminated, blacklisted, barred and suspended numbers cannot be switched to Unifi Mobile prepaid.
- All the supplementary lines in the Principal Account (principal and supplementary lines) need to be switched over to Unifi Mobile plan, unless your supplementary line(s) become the Principal line at the existing mobile operator.
- Your number is not tied to any contract with existing mobile operator.
- If you are switching in for more than one (1) number, each line must be registered in separate order.
(You would need to ensure that the usage of your existing service does not exceed the credit limit set by your existing mobile operator.)
For existing prepaid user, any remaining credit in your prepaid mobile number will be forfeited by your existing mobile operator upon successful activation of your Unifi Mobile Prepaid.
Starting from 6 February 2020 onwards, you will be given 60 days to switch and activate your Unifi Mobile number from the registration date. Failing which, the order will be cancelled automatically in the system. Should your request to switch fails within the given period, you will need to resubmit your request to switch.
Yes. Just refer to your order tracking status via the Unifi Mobile Prepaid App.
Simply follow the steps below after you’ve received the SMS notification sent from your existing mobile operator.
- Send us an SMS to confirm that your SIM card has arrived safely SMS Unifi on<space>DMP order number (refer to your delivery order) to 63001
E.g. Unifi on 123456 - You will then receive an SMS to confirm your request
- Reply YES to confirm
Once your current plan is inactive, insert your new SIM and be #BEBAS!
You may contact your current mobile operator’s Customer Service, for them to further investigate your inquiry.
Alternatively, you may choose a new number for your Unifi Mobile Prepaid.
You may contact the current mobile operator’s Customer Service for them to further investigate on your inquiry.
Yes, you will still receive 2GB LTE upon successful port in as you have registered the SIM before 18 July 2019.
Easy, you can contact us via digital channels such as:
- Live Chat with us at https://Unifi.com.my/chat/index.html or via myUnifi and Unifi Mobile Prepaid App
- Facebook at https://www.facebook.com/weareUnifi/
- Twitter at @helpmeUnifi
